Terms and Conditions
This page tells you the terms and conditions (Terms & Conditions) on which we supply any of the products (Products) listed on our website www.belseva.com (the Site) to you. Please read these Terms & Conditions carefully before ordering any Products from our Site. You should understand that by ordering any of our Products, you agree to be bound by these Terms & Conditions.
- Information about us
The Site is operated by BelSeva (by Betula Nectar). We are registered in France under company number 540 008 935 00020 and with our registered office at Nant Le Petit, 55500 France.
The products are described on the Site are in good faith and as accurately as possible. Customers may obtain extra information on the products presented on the site by sending an email message to firstname.lastname@example.org. The presentation of the products is not binding on the Vendor and does not constitute an offer in the legal sense of the term.
The photographs, diagrams, drawings or videos illustrating the products are not contractually binding. Under no circumstances shall the Vendor be held liable for any errors that may occur in them.
You may place an order to purchase a Product advertised for sale on the Site by following the onscreen prompts after clicking on the item you are interested in. You will have an opportunity to check and correct any input errors in your order by going to “View Cart” up until the point at which you submit your order by clicking the “Proceed to Checkout”.
At this point you will be asked to Sign In or Register if you are a new customer.
After placing an order, you will receive an e-mail from us acknowledging that we have received your order, giving an order number and a summary of your order.
After the Customer finalises his order, the order is recorded and the sale becomes final. The Customer can no longer correct any data errors made in entering his order.
The confirmation email that the Vendor sends to the Customer concludes the contract and implies the Customer’s unconditional acceptance of these terms and conditions. The details of the order are stated in the confirmation email.
The order form shall be recorded on the Vendor’s electronic registers, which are stored on a reliable, durable support and shall be considered to be proof of the contractual relations between the parties. It also provides proof of the availability and price of the items.
Automatic recording systems are deemed to be valid proof of the nature, content and date of the order. The sale shall not be concluded until confirmation of the order has been sent by email to the Customer.
The Vendor shall not be bound by the Customer’s order until he sends written confirmation that he agrees to process the order. The Vendor reserves the right to subject the order to other conditions, to suspend or refuse it, notably if the order proves to be incomplete, if the data supplied are obviously erroneous, if the Customer has failed to pay previous orders, or for any other reason that the Vendor may see fit.
The information given by the Customer when he places an order is binding on him: in the event of an error in the Customer’s name or address, the Vendor shall not be held liable for his inability to deliver the goods.
Orders shall not be final until they have been confirmed by payment of the price by the Customer.
We may be unable to process your order if:
- a) the Product you ordered is out of stock or discontinued; or
- b) there is a problem with authorisation of the payment on your credit card.
- Price and Payment
The price of any Products will be as quoted on our Site, except in cases of obvious error.
These prices exclude VAT and delivery costs, which will be added to the total amount due.
Prices are liable to change at any time, but changes will not affect orders in respect of which we have already sent you a Dispatch Confirmation.
We cannot complete your order until you have paid for it in full. Payment can be made by most major credit or debit cards.
By using a credit/debit card to pay for your order, you confirm that the card being used is yours. All credit/debit card holders are subject to validation checks and authorisation by the card issuer. If the issuer of your card refuses to authorise payment we will not accept your order and we will not be liable for any delay or non-delivery and we are not obliged to inform you of the reason for the refusal. We are not responsible for your card issuer or bank charging you as a result of our processing of your credit/debit card payment in accordance with your order.
- Order process and delivery
We will deliver the Products to you from France by standard delivery (e.g. 48 hour Parcelforce). This is subject to a standard flat rate of £12 charge for all orders.
We will deliver directly to the delivery address specified in your order. We can deliver to all addresses within the European Union.
Orders are processed from Monday to Friday, except on public holidays. The parcels are dispatched from France, within a period of 1 to 15 working days following the payment of the order unless prevented by an act of God.
The Vendor shall not be held liable for any late or non delivery due to an act of God or an event beyond its control which may make performance of the contract impossible or more costly, in part or in whole, or due to the acts of third parties such as the suppliers to the parties to this agreement, subcontractors, agents and representatives, or if the Customer fails to fulfil his commitments.
Acts of God which release the Vendor from his duty to deliver the goods are war, riot, fire, strikes, accidents and the impossibility of obtaining provisions. The Vendor shall keep the buyer informed in good time of the abovementioned events or incidents.
Timely delivery of products shall only take place if the Customer has fulfilled his obligations to the Vendor. The lead times stated in the order or the summary of the order are given in good faith as an estimate only. The lead times are not in themselves an essential condition of the contract and the Vendor shall not be required to make any compensation whatsoever or to pay interests in the event of late performance of his duties.
The products bought on the website belseva.com shall be sent to the shipping address supplied by the Customer. The Vendor shall not be held liable for the consequences of any errors made by the Customer at the time of ordering.
The Vendor shall not be held liable for the non-performance of the contract in the event of acts of God, disturbances, or partial or total strikes in particular of any means of transport or carrier services.
A detailed invoice corresponding to the order, drawn up in the name of the Customer, shall be enclosed with the order.
Return of products shall be accepted only for defects in quality. In that case, customers are requested to send an email message to the customer department at email@example.com
- Absence of the right of retraction
With respect to purchases of perishable products (such as fresh birch sap) made online, the customer do not have a right of withdrawal in accordance with article 47 of the Act of 6 April 2010 on market practices and consumer protection, unless otherwise stipulated.
From the moment the product purchased is provided to the transporter for shipping, no modification nor cancelation of order can be made and the amount of the order will not be reimbursed to the client.
Except in relation to the Products specified in the 5 Absence of the right of retraction (e.g. perishable fresh birch sap) you may cancel your order (or any part of it) at any stage before the Products are delivered to you, and up to 7 days afterwards. You may do so by simply returning the Products in accordance with the provisions below or by contacting our Customer Services team at firstname.lastname@example.org
Where you decide to cancel an order after we have despatched the Products, you will be under a duty to return them to us, at your own risk and cost. All such Products should be returned within 7 days after the Products have been delivered to you. Until such time as they are returned, you must retain possession of the Products and take reasonable care of them. You should return the Products to us unused, and in the same condition in which you received them together with the original Product packaging, by one of the means set out in our Returns Procedure.
After you cancel your order and return the Products, any sum debited by us to your credit/debit card will be refunded in full. We will notify you of your refund via e-mail within a reasonable period of time. We will usually refund any money received from you using the same method originally used by you to pay for your purchase. Refunds for Products purchased as gifts can only be given to the credit/debit card of the person who placed the order. We will usually process the refund due to you as soon as possible and, in any case, within 30 days of you cancelling your order.
If any Product you purchase is damaged, faulty or incorrect, when delivered to you we may offer an exchange or refund as appropriate, in accordance with your legal rights. If you believe a Product is faulty, you should return the Product to us in accordance with the Returns Procedure. If you have any questions regarding returns, please Contact Us.
Our policy on cancellations, returns and refunds does not affect your statutory legal rights.
Offers of sale are subject to the availability of the products. If a product proves to be unavailable after the order has been validated, the Vendor undertakes to inform the Customer as soon as possible by electronic mail or telephone. The Customer may then request the cancellation of the order. When reimbursement is in order, the amount shall be credited to the Customer’s credit card account within thirty days of cancellation.
- Intellectual property
All texts, comments, illustrations and images reproduced on our website are copyright. All rights are reserved. Any reproduction in part or in full without the Vendor’s consent is prohibited. Ordering does not entail the transfer or granting of intellectual property rights unless expressly stated
The products proposed comply with the French and European laws in force. The Vendor cannot be held liable if he has performed his services in accordance with these regulations.
The Vendor cannot be held liable for anything but fraud or gross negligence towards the Customer committed by the Vendor or his employees or agents.
The Vendor shall not be liable for any indirect loss due to this contract, loss of business, loss of profit, loss of opportunity, loss of production, loss of activities, loss of clientele, damage to reputation, damages or costs, and this list is not exhaustive.
Any complaints must be sent without delay by email addressed to email@example.com or by post addressed to the Vendor, Belseva, 16 rue du Moulin, 55500 France.
- Protection of privacy
The supply of personal information for on-line sales is compulsory because it is needed for order processing and shipping and for invoicing. This information is strictly confidential. Failure to supply information entails the automatic rejection of the order;
The Vendor undertakes not to divulge the information supplied by its Customers to any third parties. It shall be used solely for the purposes of internal management, that is, to manage orders, invoicing, service, solvency, marketing or personalised advertising without the list being exhaustive.
It may however be given to organisations under contract to the Vendor, for their own commercial prospecting.
Visitors who wish to do so are entitled to oppose the use of their data for personalised marketing, by simple request and free of charge.
The Vendor undertakes to respect the principles of the French law of 6 janvier 1978 on the protection of privacy with respect to the processing of personal data. A Customer who has placed an order on the Vendor’s site may at any time consult, correct or delete the personal data that the Vendor has recorded about him by sending an email to firstname.lastname@example.org or a letter to Belseva, 16 rue du Moulin, 55500 France.
- Enforceability of the general Terms and Conditions
Any order made by the Customer and all deliveries made by the Vendor imply full and unconditional acceptance by the Customer of the present terms and conditions of sale to the exclusion of any other documents such as the Customer’s own general terms and conditions, or any brochure, catalogue, etc, which are supplied for information only.
The parties expressly agree that the present general terms and conditions apply to their commercial relations, unless otherwise provided in writing. The express waiver of one of the general or particular terms or conditions does not affect the application of the other general or particular clauses.
The cancellation or inapplicability of one of the clauses of the general or particular terms and conditions has no effect on the whole of the other provisions in the general and particular terms and conditions, which remain valid and applicable.
The fact that the Customer has not received the present general terms and conditions in his native language does not exempt him from applying them.
The ordering of any product proposed on the site supposes the reading and express acceptance of the present general terms and conditions, and this acceptance does not require the Customer’s handwritten signature.
The validation of the order form by the Vendor constitutes an electronic signature, equivalent to a handwritten signature, confirming that the order is complete and that the sums due for filling that order are payable.
The Vendor reserves the right to change his general terms and conditions without personally informing the Customer and without the Customer being entitled to claim to any compensation whatsoever. It is incumbent on the Customer to check periodically whether or not changes have been made. The Customer may copy or print the present general terms and conditions of sale as long as he does not alter them.
- Applicable Law and disputes
This contract is governed by French law.
Any complaints must first be recorded by our customer department at email@example.com. The Customer shall first address complaints to the Vendor with a view to obtaining a friendly settlement.
Any disputes shall be settled under French law which have sole jurisdiction unless there is a mandatory statutory provision to the contrary
If any of these Terms & Conditions is declared invalid, unlawful or unenforceable, then that provision shall be deemed to be deleted from these Terms & Conditions and the remaining provisions shall remain in full force and effect.
We have the right to revise and amend these Terms & Conditions from time to time without prior notice by changing them on the Site, provided that any such change will not affect any purchases you have made before the change is implemented.
Failure by us to enforce a right does not result in waiver of such right. You may not assign or transfer your rights under these Terms & Conditions.
These Terms & Conditions were last updated on 25 January 2015.